How to copy data from a damaged hard drive

If the health of one or more hard drives on your computer got worse and it is no more safe to store data on the drives, Kaspersky Security Cloud notifies you and offers you to copy data from these drives to other media.

To copy your data from a damaged hard drive to a good hard drive:

1. Do one of the following:
   • If you receive a notification that the health of the hard drive got worse, click the Learn more button in the notification window.

     The Hard Drive Health Monitor window opens.

   • Click the Copy data button in the Hard Drive Health Monitor window.
2. In the Copy important data window that opens, click the Start button.

   The Select storage window opens.

3. In the Select storage window, select a good hard drive to copy data from the damaged drive.
4. Click the Next button.

   The Select files and folders to copy window opens.

5. Do one of the following:
   • Drag and drop files from Windows Explorer to the highlighted area of the Select files and folders to copy window.
   • Click the select them from the list link.

     In the Explorer window that opens, you can select files and folders to copy to the good hard drive.

6. After adding all the files and folders you want to copy to the list, click the Next button.

   The Creating folder to copy data window opens.

7. Do one of the following:
   • Click the Next button to create a new folder on the selected good hard drive and copy files and folders from the damaged drive to it.
   • Click the Change button to select an existing folder on the good drive and copy files and folders from the damaged drive to it.
8. Do one of the following:
   • If the selected good drive has sufficient disk space to copy selected files and folders, click the Next button to start copying.
   • If the selected good drive has insufficient disk space to copy selected files and folders, click the Back button to select another good drive and try again.
9. When copying is finished, perform one of the following:
   • To open the folder with files copied from the damaged hard drive, click the Open folder button.
   • To close the window, click the Done button.

To copy your data from a damaged hard drive to the Dropbox online storage:

1. Do one of the following:
   • If you receive a notification that the health of the hard drive got worse, click the Learn more button in the notification window.

     The Hard Drive Health Monitor window opens.

   • Click the Copy data button in the Hard Drive Health Monitor window.
2. In the Copy important data window that opens, click the Start button.

   The Select storage window opens.

3. In the Select storage window, select your Dropbox online storage.

   You also can perform one of the following actions:

   • If the storage is not active, click the Activate button.
   • To disable the storage, click the Remove the storage link.
4. Click the Next button.

   The Copying data window opens.

5. Do one of the following:
   • Drag and drop files from Windows Explorer to the highlighted area of the Copying data window.
   • Click the select them from the list link.

     In the Explorer window that opens, you can select files and folders to copy to the Dropbox online storage.

6. After adding all the files and folders you want to copy to the list, click the Start backup button.

   Data copying begins.

7. When copying is finished, perform one of the following:
   • If data backup is completed successfully, click the Done button to close the window.
   • If the application has notified you that backup has failed, free up some space in the online storage and try again.

There are restrictions on copying data that is stored in OneDrive cloud storage.