Belgium
  • Afghanistan
  • Aland Islands
  • Albania
  • Algérie
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brasil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cambodia
  • Cameroon
  • Canada
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Christmas Island
  • Città del Vaticano
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo-Brazzaville
  • Congo-Kinshasa
  • Cook Islands
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Danmark
  • Democratic People's Republic of Korea
  • Deutschland (Germany)
  • Djibouti
  • Dominica
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • España
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • France métropolitaine
  • Gabon
  • Gambia
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Guyane
  • Haiti / Haïti
  • Heard Island and McDonald Islands
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italia
  • Jamaica
  • Jersey
  • Jordan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Maroc / Morocco
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • México
  • Micronesia
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nederland
  • Nederlandse Antillen
  • Nepal
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Norge
  • North Macedonia
  • Northern Mariana Islands
  • Nouvelle-Calédonie
  • Oman
  • Österreich (Austria)
  • Outlying Islands U.S.
  • Pakistan
  • Palau
  • Palestine
  • Panamá
  • Papua New Guinea
  • Paraguái
  • Perú
  • Philippines
  • Pitcairn
  • Polska
  • Polynésie française
  • Portugal
  • Puerto Rico
  • Qatar
  • República de Honduras
  • República Dominicana
  • Réunion
  • Romania
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saint-Barthélemy
  • Saint-Martin
  • Saint-Pierre et Miquelon
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Schweiz / Switzerland
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Sverige
  • Swaziland
  • Syria
  • Tanzania
  • Terres australes et antarctiques françaises
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisie
  • Turkey
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Vanuatu
  • Venezuela
  • Vietnam
  • Virgin Islands (British)
  • Virgin Islands, U.S.
  • Wallis et Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • Абхазия
  • Азербайджан
  • Армения
  • Белоруссия
  • Грузия
  • Казахстан
  • Киргизия
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  • Украина
  • 한국 (Republic of Korea)
  • 中国 (China)
  • 台湾 (Taiwan)
  • 日本 (Japan)
  • 澳门 (Macao)
  • 香港 (Hong Kong)

Support for home products

Select the section that interests you:

Purchasing and licensing

Questions about purchasing, activating and renewing licenses

General product use

Questions about product installation, configuration and troubleshooting errors

Virus removal

Questions about removing malware, ransomware, and decrypting files

Help with purchasing and activation

Help from our partners

Contact the Kaspersky Lab partner you purchased your license from for information about the following:
  • How to purchase a product;
  • Available payment methods;
  • Find out about discounts;
  • Payment was successful but the activation code didn’t arrive;
  • How to get a refund;
  • What to do if I didn’t receive my order;
  • How to find out my order status.

Search the knowledge base

Useful resources in the Knowledge Base

Contact support

Please read the Support Service Terms and Conditions before contacting support.

Live Chat (German)

Mo. – Fr. 9:00 – 17:00

Convenient for solving simple issues

Live Chat (English)

Mon. – Fri. 9:00 – 18:30

Convenient for solving simple issues

Live Chat (French)

Lundi – vendredi, 9:00 – 17:00

Convenient for solving simple issues

CREATE A REQUEST

We’ll answer around the clock, 24/7

Convenient for solving non-urgent and complex issues

Call support

German: Mo. – Fr. 9:00 – 17:00
English: Mon. – Fri. 9:00 – 18:30
French: Lundi – vendredi, 9:00 – 17:00

Convenient for solving urgent issues

Help with general product use

Contact support

Please read the Support Service Terms and Conditions before contacting support.

Live Chat (German)

Mo. – Fr. 9:00 – 17:00

Convenient for solving simple issues

Live Chat (English)

Mon. – Fri. 9:00 – 18:30

Convenient for solving simple issues

Live Chat (French)

Lundi – vendredi, 9:00 – 17:00

Convenient for solving simple issues

CREATE A REQUEST

We’ll answer around the clock, 24/7

Convenient for solving non-urgent and complex issues

Call support

German: Mo. – Fr. 9:00 – 17:00
English: Mon. – Fri. 9:00 – 18:30
French: Lundi – vendredi, 9:00 – 17:00

Convenient for solving urgent issues

HELP REMOVING VIRUSES AND RANSOMWARE

Contact support

Please read the Support Service Terms and Conditions before contacting support.

Live Chat (German)

Mo. – Fr. 9:00 – 17:00

Convenient for solving simple issues

Live Chat (English)

Mon. – Fri. 9:00 – 18:30

Convenient for solving simple issues

Live Chat (French)

Lundi – vendredi, 9:00 – 17:00

Convenient for solving simple issues

CREATE A REQUEST

We’ll answer around the clock, 24/7

Convenient for solving non-urgent and complex issues

Call support

German: Mo. – Fr. 9:00 – 17:00
English: Mon. – Fri. 9:00 – 18:30
French: Lundi – vendredi, 9:00 – 17:00

Convenient for solving urgent issues

Online Store Help

Working hours  +32 78 480 237 (Digital River)

Working hours   Mon. – Fri. 9am – 5.30pm
Support languages: French, English and Dutch

Online Store Help

If you have any questions concerning your orders, payments, licenses or activation codes, please contact our Online Shop (Digital River) directly via a web form:

Browse frequent questions and answers

CALL SUPPORT

Phone_icon   +32 28 082 154 (German, English, French)
Working hours  German: Mo. – Fr. 9:00 – 17:00


English: Mon. – Fri. 9:00 – 18:30


French: Lundi – vendredi, 9:00 – 17:00

Useful tips

Before calling

Please have the following information ready:
  • Activation code: can be found in the email you received from the online store, or in the Quick Start Guide included in the boxed version of the product. You can also find your activation code in your My Kaspersky account if you added it previously.
  • Or key: can be found in the product itself, in the window containing the license information.
  • Your device's specifications: the type (desktop computer, laptop, mobile device, etc), brand, model, processor, volume of RAM and main memory, any peripheral devices connected to it.
  • Operating system information: type, version number, localization language.
  • Information about your Kaspersky Lab application: the application version number and the version number of its components.
  • Information about applications made by other companies installed on, or recently removed from, the device.

During the call

  • Remember that the support engineer cannot see your device. He will take his decision based on the information you give him during your conversation. The engineer may not know information that you consider obvious. Therefore, please describe your issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to eliminate it. Try not to miss even the smallest detail.
  • Please be aware that not all issues can be resolved over the phone. We may need time to prepare a comprehensive response, along with additional technical information you may be unable to provide.

General recommendations

  • Before contacting technical support, visit our Knowledge Base. Your problem may already have been solved.
  • Make sure you have the device on which the issue occurred readily to hand. This will save time.
  • If you don’t currently have a Kaspersky Lab product, the support engineer will help you choose one.

Is the line busy?

Live Chat (German)

Mo. – Fr. 9:00 – 17:00

Live Chat (English)

Mon. – Fri. 9:00 – 18:30

Live Chat (French)

Lundi – vendredi, 9:00 – 17:00

CREATE A REQUEST LOOK IN THE KNOWLEDGE BASE

CHAT WITH SUPPORT

Live chat (German)


Working hours Mo. – Fr. 9:00 – 17:00

 


Live chat (English)


Working hours Mon. – Fri. 9:00 – 18:30

 


Live chat (French)


Working hours Lundi – vendredi, 9:00 – 17:00

Useful tips

Before calling

Please have the following information ready:
  • Activation code: can be found in the email you received from the online store, or in the Quick Start Guide included in the boxed version of the product. You can also find your activation code in your My Kaspersky account if you added it previously.
  • Or key: can be found in the product itself, in the window containing the license information.
  • Your device's specifications: the type (desktop computer, laptop, mobile device, etc), brand, model, processor, volume of RAM and main memory, any peripheral devices connected to it.
  • Operating system information: type, version number, localization language.
  • Information about your Kaspersky Lab application: the application version number and the version number of its components.
  • Information about applications made by other companies installed on, or recently removed from, the device.

During the call

  • Remember that the support engineer cannot see your device. He will take his decision based on the information you give him during your conversation. The engineer may not know information that you consider obvious. Therefore, please describe your issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to eliminate it. Try not to miss even the smallest detail.
  • Please be aware that not all issues can be resolved over the phone. We may need time to prepare a comprehensive response, along with additional technical information you may be unable to provide.

General recommendations

  • Before contacting technical support, visit our Knowledge Base. Your problem may already have been solved.
  • Make sure you have the device on which the issue occurred readily to hand. This will save time.
  • If you don’t currently have a Kaspersky Lab product, the support engineer will help you choose one.

Is the line busy?

Live Chat (German)

Mo. – Fr. 9:00 – 17:00

Live Chat (English)

Mon. – Fri. 9:00 – 18:30

Live Chat (French)

Lundi – vendredi, 9:00 – 17:00

CREATE A REQUEST LOOK IN THE KNOWLEDGE BASE
Consumer support contacts
 

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