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  • Business hours: 24/7
    Wait time: 24 hours
  • Language: English
If your question relates to one of the following topics:
  • Charges and refunds
  • Changing order details
  • Renewals and switching to another application
  • Subscriptions and cancellations
  • Undelivered or incomplete orders
  • Where and how to purchase
  • Other issues that could occur during purchasing or receiving your order

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

  • If in the history of your card transactions you see... Your partner is
    KASPERSKYLAB
    KASPERSKY_APPLEPAY
    Kaspersky Google Pay
    Kaspersky Samsungpay
    NiltaSoft Limited
    PayU Niltasoft
    Pag*BoaCompra
    Kasperskylab.vn
    Kasperskylab.th
    Система "Расчет" ЕРИП
    ALLSOFT.KZ
    Allsoft
    DR*Kaspersky Lab
    DR*Kaspersky BD
    DR*EFMSPL
    Digital River
    NW
    Nexway
    Nexway
  • If your order… Example Your partner is
    Starts with ALLSOFT or A ALLSOFT-221234065
    A221234065
    Allsoft
    Contains 11 or 12 digits 952364450
    8790835507
    9314981707
    20564778810
    11252652307
    34297772062
    20201474710
    14314934907
    20269590810
    82581754300
    Digital River
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    Nexway
  • Contact Allsoft Technical Support by phone +84 (869) 40-25-72 or mail kaspersky@allsoftglobal.com.vn.

  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Technical Support.
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