About device statuses
August 2, 2024
ID 143160
The Devices section of Kaspersky Endpoint Security Cloud Management Console displays the protection statuses of managed devices. The Users section displays the protection statuses of the users' devices.
A device can have one of the following protection statuses:
Critical
Warning
OK
No data yet
The Critical and
Warning protection statuses are based on certain conditions and their values. These conditions and their values are configured by Kaspersky experts. You can find the condition that caused the protection status of a specific device in the properties of the device.
The table below lists these conditions and the possible actions that you can perform to switch the protection status from Critical or
Warning to
OK:
Conditions that cause the Critical or
Warning device status, and possible actions
Condition | Possible actions |
|
|
Security application is installed but real-time protection is disabled |
|
Anti-malware databases have not been updated in a long time |
|
The device has not connected to Administration Server in a long time |
|
Invalid encryption status of the device (An error has occurred during data encryption or decryption on the device.) | Check the data encryption or decryption error on the device. |
License has expired | |
Device status stated by the managed application |