What to do if device performance decreases when using Kaspersky Endpoint Security for Windows
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12.6 for Windows (version 12.6.0.438)
- Kaspersky Endpoint Security 12.5 for Windows (version 12.5.0.539)
- Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
- Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
- Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
- Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
- Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
Issue
On a device with Kaspersky Endpoint Security for Windows installed, the following problems may occur:
- The hard drive or CPU usage is high.
- Kaspersky Endpoint Security for Windows uses excessive RAM.
You suggest that this behavior may be caused by Kaspersky Endpoint Security for Windows or compatibility limitations of the installed software with Kaspersky Endpoint Security for Windows.
This article will help you identify the cause of the problem and suggest possible solutions.
Solution
Step 1. Eliminate causes that are not related to Kaspersky Endpoint Security for Windows
Start your diagnostics with the general instructions on identifying the source of the problem.
If the problem no longer occurs after removing Kaspersky Endpoint Security for Windows, proceed to the next steps of this article.
Step 2. Configure the operating system and third-party software to work simultaneously with Kaspersky Endpoint Security for Windows
Follow the recommendations below to rule out the possible causes related to the operating system and installed software:
- Update the drivers and management modules of the VMware Tools virtual machines installed in the operating system.
- Upgrade the installed software to the latest version. The latest versions contain improvements and solutions to known issues, including compatibility conflicts.
- Ask the manufacturer of the software that performs the main tasks on the device for recommendations on how to configure it to work with Kaspersky Endpoint Security for Windows.
- Remove the outdated software that you don’t use.
- Temporarily disable or remove the Kaspersky or third-party Endpoint Detection & Response (EDR) agent from the device.
- Make sure that there is enough RAM for the EDR agent to run on devices with the server role.
Step 3. Configure Kaspersky Endpoint Security for Windows to work simultaneously with third-party software
Follow the recommendations below to rule out possible causes in Kaspersky Endpoint Security for Windows:
- Install the latest version of Kaspersky Endpoint Security for Windows with the available cumulative patch. If this resolves the performance issue, install the latest version or cumulative patch for the current version on all devices.
- Follow the recommendations for optimizing the Kaspersky Endpoint Security for Windows performance, taking into account the requirements of your internal information security regulations.
- Prevent multiple Malware Scan tasks from running at the same time. To do so, select the Do not run multiple scan tasks at the same time check box in the tasks.
- Run the Inventory task only on reference devices, not on all devices on the network.
- Use the predefined scan exclusions and trusted application list available in Kaspersky Endpoint Security for Windows (starting with version 12.6).
- Follow the deployment method on high-load servers.
What to do if the issue persists
If the issue persists, collect diagnostic data and submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. If you are using an EDR solution, specify in the request how removing the EDR agent affects the problem symptoms.
