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How to collect diagnostic information in Kaspersky Security for Linux Mail Server

Latest update: August 24, 2023 ID: 15995
 
 
 
 
This article concerns Kaspersky Security 10.0 for Linux Mail Server (version 10.0.0.7427).
 
 
 
 

If you experience any issues with Kaspersky Security 10.0 for Linux Mail Server, Kaspersky technical support engineers may ask you to send them an archive with diagnostic information. This archive will help to detect when an error occurs.

To create this archive, you need the Get diagnostic information permission.

To create the archive with the diagnostic information, do the following:

  1. In the main application window, go to Nodes and click Get diagnostic information.

The Get diagnostic information button in Kaspersky Security for Linux Mail Server

  1. Click Diagnostic level: Debug.

The Diagnostic level link in Kaspersky Security for Linux Mail Server

  1. Select Debug and click Save.

Changing the diagnostic level in Kaspersky Security for Linux Mail Server

  1. In the table, select the node for which you want to collect the diagnostic information. Click Start.

Selecting the node for collecting the diagnostic information in Kaspersky Security for Linux Mail Server

  1. Wait until the archive is created. Click The Download archive icon in Kaspersky Security for Linux Mail Server to download this archive.

Saving the archive with the diagnostic information in Kaspersky Security for Linux Mail Server

  1. If you want to remove the archive, click The Removal archive icon in Kaspersky Security for Linux Mail Server → ОК.

Submit a request to Technical Support through Kaspersky CompanyAccount. Attach the created archive to your request.

 
 
 
 
 
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