Generating a dump file for an application

An application dump file allows you to view the parameters of the application running on a client device at a point in time. This file also contains information about modules that were loaded for an application.

Dump collection from Linux-based devices is not supported.

To collect dumps through remote diagnostics, the kldumper utility is used. This utility is designed to collect the dumps of processes of Kaspersky applications at the request of technical support specialists. Detailed information on the requirements for using the kldumper utility is provided in the Kaspersky Security Center Linux Knowledge Base.

To create a dump file for an application:

1. Open the remote diagnostics window of a client device.
2. In the remote diagnostics window, select the Running a remote application tab.
3. In the Generating the process dump file section, specify the executable file of the application for which you want to generate a dump file.
4. Click the Download dump file button.

   An archive with the dump file for the specified application is downloaded.

   If the specified application is not running on the client device, the "result" folder contained in the downloaded archive will be empty.

   If the specified application is running, but the downloading fails with an error or the "result" folder contained in the downloaded archive is empty, refer to the Kaspersky Security Center Linux Knowledge Base.