How to remove third-party antivirus software via Kaspersky Security Center
Latest update: November 10, 2023
ID: 12582
Show applications and versions that this article concerns
- Kaspersky Security Center 14.2 (version 14.2.0.26967)
- Kaspersky Security Center 14 (version 14.0.0.10902)
- Kaspersky Security Center 13.2 (version 13.2.0.1511)
- Kaspersky Security Center 13.1 (version 13.1.0.8324)
- Kaspersky Security Center 13 (version 13.0.0.11247)
To remove a third-party antivirus:
- In the Administration console, go to Tasks.
- Click New task.
- In the Kaspersky Security Center Administration Server node, click Advanced → Uninstall application remotely.
- Click Next.
- Select Uninstall incompatible application.
- Click Add.
- Select third-party applications you want to remove.
- Follow the steps of the New Task Wizard to complete the task creation.
- Run this task on the remote computers.
If the third-party application is absent from the list
Kaspersky can add new third-party applications to the list of incompatible applications upon a request to Technical Support.
If you want to remove an application that is not on the list:
- Submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue.
- Specify in your request:
- Full name of the application
- Full version number of the application
- Bitness of the application you want to remove (32-bit, 64-bit, 32 and 64-bit)
- Localization of the installer
- Attach to your request:
- Installation files of the application
- Installation instructions (if custom installation is required)
- Activation code or a license key (if activation is required for installation)
- Specify in your request:
In response to the request, a Technical Support engineer will send you an INI-file for removing the application.
- Save this INI-file to the folder C:\Program Files\Kaspersky Lab\Kaspersky Security Center\Data\Cleaner or C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\Data\Cleaner on the computer where the Administration Server installed.
- Restart the Administration Server service.
net stop kladminserver
net start kladminserver
- Follow the instructions above on how to remove the application.