How to enter Technical Support Mode in Kaspersky Secure Mail Gateway
Latest update: August 22, 2023
ID: 12376
This article concerns Kaspersky Secure Mail Gateway 1.1 (version 1.1.2.30).
To enter Technical Support Mode in Kaspersky Secure Mail Gateway 1.1:
- Open the Kaspersky Secure Mail Gateway console on the virtual machine or connect to it via SSH.
- Go to Technical Support Mode.
![ksmg_12376_01 ksmg_12376_01](https://img.kaspersky.com/kb/en-ca/278846_278848_ksmg_12376_01.png)
- Enter the administrator password and click Ok.
![ksmg_12376_02 ksmg_12376_02](https://img.kaspersky.com/kb/en-ca/278846_278849_ksmg_12376_02.png)
- Click Yes.
![ksmg_12376_03 ksmg_12376_03](https://img.kaspersky.com/kb/en-ca/278846_278847_ksmg_12376_03.png)