Total number of requests denied

Name

Total number of requests denied

Definition

Total number of object processing requests made by the file interception driver and not accepted by the application processes; counted from the time Kaspersky Security for Windows Server was last started.

The application skips objects for which processing requests are denied by Kaspersky Security for Windows Server processes.

Purpose

This counter can help you detect:

• Reduced Real-Time Server Protection because Kaspersky Security for Windows Server processes are overworked.
• Interruption of Real-Time Server Protection because of failures of file interception dispatchers.

Normal / threshold value

0 / 1.

Recommended reading interval

1 hour.

Recommendations for configuration if value exceeds the threshold

The number of denied processing requests corresponds to the number of skipped objects.

The following situations are possible depending on counter behavior:

• The counter shows several requests denied over an extended period of time: all Kaspersky Security for Windows Server processes were fully loaded, so Kaspersky Security for Windows Server could not scan objects.

  To avoid skipping objects, increase the number of application processes for the Real-Time Server Protection tasks. You can use such Kaspersky Security for Windows Server settings as Maximum number of active processes and Number of processes for real-time protection.

• The number of request denied significantly exceeds the critical threshold and is growing quickly: the file interception dispatcher has crashed. Kaspersky Security for Windows Server is not scanning objects when they are accessed.

  Restart Kaspersky Security for Windows Server.