How to get technical support

If you cannot find a solution to your issue in the Kaspersky Endpoint Security Cloud documentation or in any of the sources of information about Kaspersky Endpoint Security Cloud, contact Kaspersky Technical Support. Technical Support specialists will answer all your questions about configuring and using Kaspersky Endpoint Security Cloud.

Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By visiting the Technical Support website
• By sending a request to Technical Support from the Kaspersky CompanyAccount portal

  When you register an account at the Kaspersky CompanyAccount portal, you need the following information:

  • Your activation code (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).

  When you contact Kaspersky Technical Support, always include the following information:

  • Your Kaspersky Endpoint Security Cloud user email.
  • The Kaspersky Endpoint Security Cloud server address (starting with https://s0XX.cloud.kaspersky.com:8080) of the workspace that you experience problems in.
  • Whether the issue is related to one or several of your workspaces.

    An instance of Kaspersky Endpoint Security Cloud created for a specific company. When you create a workspace, Kaspersky creates and configures the infrastructure behind this workspace. You use Kaspersky Endpoint Security Cloud Management Console to manage your workspace and the security applications installed on the devices of the company.

  • The workspace ID (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
  • The license ID (also listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
  • The name of the browser that you use, plus full version information.
  • How many devices are affected.
  • Versions of Kaspersky applications installed on your users' devices (you can open and download the Kaspersky applications versions report under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).

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