Issues with auto-renewing due to India's e-mandate directive
Latest update: October 29, 2021
ID: 15813
This article concerns:
- Kaspersky Internet Security for Android
- Kaspersky Security Cloud for iOS/Android
- Kaspersky Password Manager for iOS/Android
- Kaspersky Safe Kids for iOS/Android
- Kaspersky VPN Secure Connection for iOS/Android
On October 1, 2021, Reserve Bank of India’s (RBI) e-mandate directive for recurring payments went into effect. This directive affects purchases in India initiated via credit cards and debit cards for auto-renewable subscriptions.
If you are experiencing issues with auto-renewing when using credit cards or debit cards issued by banks in India, please contact your bank. If you are using AppStore, you can pay for your subscription with your Apple ID Balance.