Payment issues when buying a license or subscription for Kaspersky applications

Latest update: March 10, 2023 ID: 15820
 
 
 
 

If you encounter problems with your payment when ordering a license or subscription for Kaspersky applications:

  • Make sure you have entered the details such as bank card number, name and zip code correctly.
  • Update your payment details if your bank card has expired. For instructions, see this article.
  • If the payment was declined, try another payment method. For example, a different bank card.
  • If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
  • If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required information or make another order with correct details.

If you experience other issues, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

 
 
 
 
 
Did you find this article helpful?
What can we do better?
Thank you for your feedback! You're helping us improve.
Thank you for your feedback! You're helping us improve.