Payment issues when buying a license or subscription for Kaspersky applications

Latest update: November 30, 2021 ID: 15820

If you encounter problems with your payment when ordering a license or subscription for Kaspersky applications:

  • Make sure you have entered the details such as bank card number, name and zip code correctly.
  • If the payment was declined, try another payment method: a different bank card or PayPal.
  • If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
  • If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required information or make another order with correct details.

If you experience other issues, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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