Automatic uploading of Kaspersky Lab products' crash dump files to Kaspersky Lab servers
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General articles: Dumps and reports

 
 
 

Automatic uploading of Kaspersky Lab products' crash dump files to Kaspersky Lab servers

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2018 Dec 17 ID: 10023
 
 
 
 

In case a Kaspersky Lab product causes an error on your computer, a crash dump file is automatically created and sent to Kaspersky Lab engineers for detailed investigation.

Upload of a system dump file to Kaspersky Lab servers does not result in automatic creation of a request to Kaspersky Lab Technical Support; thus you will not receive a report on application crash once the investigation is complete. 

If you want to get a detailed description of the application failure and further recommendations on how to resolve such situations, send a request to technical support through My Kaspersky. Add the following data to the request:

  • application crash dump file:
    • in Windows Vista/7/8/8.1/10, the dump file is automatically saved to the %ALLUSERSPROFILE%\Kaspersky Lab folder.
    • in Windows XP, the dump file is automatically saved to the %ALLUSERSPROFILE%\Application Data\Kaspersky Lab folder.
      (The folders mentioned above are normally hidden. To show them, enable display of hidden files and folders).
  • report of the GetsystemInfo utility.
  • detailed description of what happened on your computer.

For instructions on using My Kaspersky, see Online Help.

 
 
 
 
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