Automatic uploading of Kaspersky applications crash dump files to Kaspersky servers

Latest update: October 14, 2022 ID: 10023

In case a Kaspersky application causes an error on your computer, a crash dump file is automatically created and sent to Kaspersky engineers for detailed investigation.

Upload of a system dump file to Kaspersky servers does not result in automatic creation of a request to Kaspersky technical support; thus you will not receive a report on application crash once the investigation is complete. 

If you want to get a detailed description of the application failure and further recommendations on how to resolve such situations, contact Kaspersky technical support by choosing a topic for your request. Add the following data to the request:

  • application crash dump file:
    • in Windows Vista, 7, 8, 8.1, 10, 11 the dump file is automatically saved to the %ALLUSERSPROFILE%\Kaspersky Lab folder.
    • in Windows XP, the dump file is automatically saved to the %ALLUSERSPROFILE%\Application Data\Kaspersky Lab folder.
      (The folders mentioned above are normally hidden. To show them, enable display of hidden files and folders).
  • report of the GetsystemInfo utility.
  • detailed description of what happened on your computer.
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