How to get a complete memory dump when Windows 10 crashes with a blue screen
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General articles: Dumps and reports


How to get a complete memory dump when Windows 10 crashes with a blue screen

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2018 Dec 13 ID: 12402

After installing a Kaspersky Lab, a situation may occur in which the Windows 10 operating system crashes and a blue screen appears (BSoD — Blue Screen of Death). This can be caused by a conflict between the Kaspersky Lab application and an application made by another company, or with your computer’s drivers. 

If this issue occurs, create a full memory dump and send it to Kaspersky Lab technical support.  

  1. Free up at least 25 GB of space on the system drive (most often, it’s C:\). By default, the dump file is saved in the Windows folder on the system drive with the name MEMORY.DMP.
  2. Download the archive and extract the files from it.
  3. Run the CrashControl.reg file from the archive.
  4. Wait until the file has been added to the registry and reboot the computer.
  5. Reproduce the issue. 
  6. Go to the Windows folder on the system drive and make sure that the MEMORY.DMP file has been created. 
  7. Compress the file into an archive. 
  8. Send a request to Kaspersky Lab technical support with a description of the issue and the archive with the dump file: 

For instructions, see the Online Help pages for My Kaspersky and the Kaspersky Small Office Security Management Console.

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