Windows crashes with a blue screen after a Kaspersky application for business is installed
Latest update: August 31, 2020 ID: 15612
This article concerns:
- Kaspersky Endpoint Security 11 for Windows
- Kaspersky Endpoint Security 10 for Windows
- Kaspersky Security 10.x for Windows Server
- Kaspersky Embedded Systems Security 2.x
- Kaspersky Embedded Systems Security 3.x
- Kaspersky Security for Virtualization 5.х Light Agent
After installing a Kaspersky application, your operating system might crash with a blue screen of death (BSoD).
It may be caused by the conflict between a Kaspersky application and other applications or drivers installed on your computer.
- Get a full memory dump. See the instructions for Windows 7, 8, 8.1, 10. For Windows 10, you can also use the CrashControl tool.
By default, a dump file will be saved to the %systemroot%\MEMORY.DMP folder.
- Open the dump file in any debug program. For example, WinDbg Preview.
- Make sure that you created a full memory dump. Other types of dumps will not help in analyzing the issue. If you have a full memory dump, you should see the following text:
- Add the memory dump to an archive.
- Save the GetSystemInfo 6 report. Make sure that the Include Windows Event logs checkbox is selected. For the instructions, see this article.
- Submit the full memory dump and the GetSystemInfo report to Kaspersky technical support.