How to get a process dump file using kldumper.exe

During or after installing a Kaspersky application, your operating system might stop responding or produce a stop error (“blue screen”). These issues might occur when starting up your computer or running a task. This is the result of a conflict between the Kaspersky application and other software or drivers already installed on your computer.

If you are experiencing problems installing the Kaspersky application, see the guide below.

If Kaspersky Endpoint Security is already installed on your computer and unexpectedly stops working, a dump file is created automatically and saved in the hidden folder: C:\ProgramData\Kaspersky Lab.

To get a Kaspersky application process dump file manually, use the kldumper.exe tool. You can find the tool in the installation folders of the following applications:

• Administration Server (Kaspersky Security Center)
• Network Agent
• Administration Console

Run the tool from the application’s installation folder via the command prompt. Examples:

• kldumper.exe avp.exe .\avp.dmp
• kldumper.exe klserver.exe .\klserver.dmp 
• kldumper.exe mmc.exe .\mmc.dmp
• kldumper.exe fc.exe .\fc.dmp 

Once the command has been executed, the process dump file will be saved in the folder from which the tool was launched.

 

How to diagnose installation issues in a Kaspersky application