"Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge

 

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"Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge

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Latest update: 2019 Oct 07 ID: 13377
 
 
 
 

If you get this notification when using Safe Money, it means that the Protected Browser cannot ensure the security of Microsoft Edge.

Image: the Microsoft Edge window

Causes of the error

  • Safe Money has detected malicious code in the browser processes.
  • The Protected Browser in Microsoft Edge is unavailable at the first startup after the installation of Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Security Cloud and Kaspersky Small Office Security. Please restart the computer to enable the component.
  • Protected Browser in Microsoft Edge may fail to start if other Kaspersky Lab products are installed on the computer. For example, this can happen if you are using Kaspersky Secure Connection and Safe Money at the same time. 

Solution

If you get this error when starting Safe Money:
  • Check if  Kaspersky Secure Connection is running on your computer: find the Kaspersky Secure Connection iconicon on the taskbar in the lower-right corner of the screen. You may need to click The Show hidden icons buttonto view all icons on the taskbar. 
    If Kaspersky Secure Connection is running, quit the application before using Protected Browser: right-click the application icon and select Exit in the context menu.

Quitting Kaspersky Secure Connection

  • Restart your computer.
  • Try using the component with a different browser.  
 
 
 
 
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