Recovering the secret code

If you have forgotten the secret code, you can recover it on the device or on the My Kaspersky site.

If the device does not have internet access, you can only recover the secret code on My Kaspersky.

To recover the secret code on the device:

This option of recovering the secret code is only available if your device isn't locked by a system lock.

1. When prompted to enter the secret code, tap I forgot the code.
2. Enter your My Kaspersky account password.
3. Tap Reset secret code.
4. Enter the new secret code.
5. Confirm the new secret code.

The new secret code is applied.

To recover the secret code on the My Kaspersky site:

1. Open My Kaspersky on any device.
2. Sign in to My Kaspersky with the same account you used to set up the feature.
3. Go to the Devices section.

   Click the panel for the mobile device that you want to manage remotely.

4. On the Recovery code tab, click the Get code button.

   The recovery code is displayed on the site.

5. Enter the recovery code in Kaspersky app on the device.
6. Tap Reset secret code.
7. Enter the new secret code.
8. Confirm the new secret code.

The new secret code is applied.