Incorrect password error upon activation of a Kaspersky application
Latest update: July 14, 2023
ID: 15478
Issue
The Incorrect password error occurs when you are trying to get an activation code for a Kaspersky application using a password given by the service provider.
Solution
- Make sure the password you are entering is correct. Check the following:
- Keyboard layout is correct.
- Caps Lock is off.
- If the issue persists, contact the internet service provider to make sure you have been provided with the correct password.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky Customer Service.