How to reset a password for a Kaspersky application
Show applications and versions that this article concerns
- Kaspersky Standard, Plus, Premium
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Safe Kids
- Kaspersky for Android
- Kaspersky Internet Security for Android
- Kaspersky Password Manager
From the requests received by our Customer Service team we've learned that some of our users use the word "password" to describe access codes, activation codes, and passwords both to applications and My Kaspersky accounts.
The table below shows all possible types of "passwords" and means to recover them.
| Type of password | How to reset |
|---|---|
| Password for uninstalling, closing or configuring an application | The instructions |
| Password to a My Kaspersky account | The instructions |
| “Password” for activating an application / activation code | The instructions |
| “Password” to Kaspersky Safe Kids / access code | Tap Forgot access code? and follow the instructions to recover it. |
| “Password” to Kaspersky for Android / secret code | The instructions |
| “Password” to Kaspersky Password Manager / main password | Cannot be recovered. |
| Password to a data vault | Cannot be recovered. |
The following sections describe each type of “passwords” and provide detailed instructions on how to recover them.
Password for uninstalling, closing or configuring an application
A Kaspersky application asks for a password upon attempts to close or uninstall the application or change the settings or Backup:
The user name KLAdmin is assigned to this password by default. The computer user sets the password for accessing the application settings.
How to reset a password for a Kaspersky application
If you don’t know or cannot remember your password, reset it. For instructions, see this article.
Password to a My Kaspersky account
On My Kaspersky, you can manage device protection remotely, renew terms of your licenses and configure Kaspersky Safe Kids.
When you connect a Kaspersky application to your My Kaspersky account, a window appears prompting you for your My Kaspersky login and password. Enter your email address and password that you specified when signing up to My Kaspersky and click Sign in.
The My Kaspersky connection window in applications with the new Kaspersky interface:
If you do not have an account, it will be created automatically. You can also create a user account directly on My Kaspersky.
How to recover your My Kaspersky password
Click Forgot your password? and follow the instructions to recover it. See the Online Help page for instructions.
The password for activating the application / activation code
The password for activating the application is the activation code. If the Kaspersky application has not been activated, a window will appear prompting you to enter your activation code.
- If you already have an activation code, enter it and then click Activate.
- If you don’t have an activation code, buy it. For instructions, see this article.
The activation window in applications with the new interface:
How to restore the activation code?
If you had an activation code but lost it, you can restore it. For instructions, see this article.
“Password” to Kaspersky Safe Kids / access code
An access code is used in Kaspersky Safe Kids on a parent’s device.
You set the access code during the initial setup of Kaspersky Safe Kids on a parent’s device. The Kaspersky Safe Kids access code is the same for all devices connected to the same My Kaspersky account.
How to restore the access code?
Tap Forgot access code? and follow the instructions to recover it.
“Password” to Kaspersky for Android / secret code
A secret code is used in Kaspersky Internet Security for Android to restrict access to the app’s settings.
It is set during the initial setup of the Anti-Theft or App Lock components.
How to restore the secret code
If you forgot the secret code, restore it. See the Online Help page for instructions.
“Password” to Kaspersky Password Manager / main password
When you start Kaspersky Password Manager, you are prompted to enter the main password. This password is used for protecting the data stored in Kaspersky Password Manager.
You set the main password during the initial setup of Kaspersky Password Manager.
How to restore the main password
It is impossible to recover the main password to Kaspersky Password Manager.
If you forgot or lost your Kaspersky Password Manager main password, create a new data vault. All data from the old vault will be lost.
Password to a data vault
You set passwords to data vaults in Kaspersky applications when you create the vaults.
How to restore the data vault password
It is impossible to recover the data vault password.
Create a new data vault. See the Online Help page for instructions.
