“Failed to unlock data vault” error in Kaspersky Total Security 19
Latest update: October 19, 2022
ID: 14489
Cause
- The System user account does not have permissions on using files.
- The data vault is located in the root folder of the system disk.
Solution
- Check the permissions of the System user account. If the account has no permissions or some restrictions are set, change the permissions to allow access.
- If the vault is located in the root folder of the system drive, copy it to any other folder and then connect to Kaspersky Total Security.
How to check the permissions of the System account
- Open the shortcut menu of the data vault and select Properties.
- Open the Security tab and select System in the Group or user names section.
- Check the permissions for the System group. If read, write, and modify permissions are denied or not listed in the Allow section, click Edit.
- Select all checkboxes in the Allow column and clear all checkboxes in the Deny column.
- Click Apply.
How to reconnect a vault
- Copy the vault to any folder.
- In the main window of Kaspersky Total Security, click More tools.
- To learn how to open the main application window, see this article.
- Go to the Data Protection section and click Data Encryption.
- Click I already have a data vault.
- Specify the path to the data vault and click Select.
- Click Unlock on the right of the connected vault.
- Enter the password and click Open data vault in Windows explorer.
The vault is connected to Kaspersky Total Security again.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky technical support by choosing the topic of your request.
