Lenovo devices

Some steps may be different, depending on the device model and version of the operating system.

Kaspersky Safe Kids may have the following issues and solutions on Lenovo devices:

• The app may be unloaded from device memory by the operating system. To fix this, lock the app in memory.

  How to lock the app in memory

  1. Open Task Manager. For example, hold the right button until a list of all running apps appears.
  2. Find the Kaspersky Safe Kids app.
  3. Tap the lock icon next to the app's name.

     The icon indicates that the app is locked in memory.