Troubleshooting
November 28, 2023
ID 166085
Kaspersky Password Manager may display an error when you add documents to the vault.
Problem | Solution |
|---|---|
The app can't add a password-protected PDF file to the vault. | Disable password protection of the PDF file and try again. |
The PDF file is too large. | You can only add files up to 20 MB to the vault. Reduce the size of the PDF file and try again. |
The image format is unsupported. | Convert the image to a JPEG, PNG, or BMP file and try again. |
Your vault contains an image with the same name. | Make sure you haven't added this image to your vault yet. Rename the image and try again. |
The image is too large. | Reduce the size of the image and try again. |
No Internet connection while trying to add an image from iCloud. | Connect to the Internet and try again. |