Frequently asked questions about purchasing
Payment
What to do if the card used for payment has been blocked or reissued?
Do you guarantee security for bank card payments?
I paid for my order via the bank transaction, but I received a letter that my order awaits payment.
Placing the order
How to order an electronic license?
Do I have to register on the website?
Can I buy a license at your office?
Can I disagree with the sales and personal data processing rules?
I am asked for a license code / serial number, what do I need to specify?
Order delivery
When will I receive an email with the activation code?
I have entered a wrong email, what should I do?
I haven’t received the code. What should I do?
Does delivery time vary depending on the selected payment method?
Auto-renewal
What is auto-renewal of the ordered license?
I do not recognize a charge from you on my card.
Order refund
Guarantees and responsibilities of the online store