All Kaspersky security solutions ensure basic protection against most common threats. However, these solutions have different additional features. To compare the features offered in different Kaspersky solutions for home, see the Kaspersky website.

You can buy the activation code for your application directly from the application interface, from the Kaspersky website or retail partner stores. For more information, see this article.

A trial license will allow you to explore the features of a Kaspersky application for free during the 30-day period. For more information, see this article.

Install the application on the devices that you want to protect and activate the application on all the devices with the same activation code, or connect the application on all the devices to the same My Kaspersky account. For more information, see this article.

You can change the number of devices when buying a subscription for a new period or buying a new license. For more information, see this article.

Subscription provides continuous uninterrupted protection by automatically renewing your Kaspersky applications before the license expires. You will not have to monitor the license term, place an order and manually activate an application with a new activation code.

Please be aware that you do not need to do anything to renew your subscription. Prior to its expiry, you will receive an email stating the amount and on which date you will be charged. You can cancel the subscription or do nothing. You can easily cancel the subscription by following the links in the email.
The charge will be made on the same credit card that you used for your original purchase. You will then receive a confirmation email upon successful renewal. Your Kaspersky application will be renewed automatically.

To cancel the subscription for Kaspersky Basic, Standard, Plus, Premium or Kaspersky Security Cloud:

1. Sign in to your My Kaspersky account.
2. Go to the Subscriptions tab and click Manage subscription.
3. Click Cancel subscription.
4. Click Turn off in the lower-left corner.
5. Specify the reason why you want to cancel the subscription. Click Turn off.

To cancel the subscription for other Kaspersky applications, contact Kaspersky Customer Service.

Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the subscription is cancelled. Cancelling a monthly subscription means that the subscription will not be renewed in the following month, but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual subscription means that the subscription will not be renewed in the following year, but a subscriber will continue to receive the subscription for the remainder of the year.

We accept the following payment methods: Visa, MasterCard, Eurocard, Discover, American Express, Diner’s Club, JCB. Available payment options may vary depending on the region. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.

Enter your credit card number without any spaces or special characters, spaces will be added automatically.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

There are many possible reasons for a credit card not being accepted:

• The card is expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment, you can contact Kaspersky Customer Service. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

Your credit card will be charged within a day of the completion of your order.

The transaction details will contain the name of the retail partner that handled your order. For example: NW*, NW, Nexway, NW*Kaspersky, DRI*, DRI, Digital River, DRI*Kaspersky, 2CO*, 2CO, or 2Checkout.

You can use other payment methods, such as Wire Transfer. Available payment options vary depending on the region.

Common issues and solutions are described in this article. If you experience other problems, contact Kaspersky Customer Service.

If you entered a wrong email address when purchasing, the store will not be able to send it to you. In such cases, please contact the online store customer support department. For instructions, see this article.

If you have a subscription for Kaspersky Basic, Standard, Plus, Premium or Kaspersky Security Cloud:

1. Find the email from My Kaspersky.
2. Open the email and click Go to My Kaspersky.
3. Follow the instructions to confirm your account. Your subscription will be saved in your My Kaspersky account.
4. After setting up your account, click Download. The download will start.
5. When download is completed, run the installer and follow the installation instructions. The subscription will be applied automatically. Your device will appear in your My Kaspersky account.

To download other Kaspersky applications:

1. Go to https://www.kaspersky.com/downloads#update-product.
2. Click Download Update for the purchased application. The download will start.
3. Run the installer and follow the installation instructions.

If you have any questions or need assistance with downloading, please contact Kaspersky Customer Service.

If you have a subscription for Kaspersky Basic, Standard, Plus, Premium, go to My Kaspersky and download the application by clicking Download.

To redownload other Kaspersky applications:

1. Go to https://www.kaspersky.com/downloads#update-product.
2. Click Download Update for the purchased application. The download will start.
3. When download is completed, run the installer and follow the installation instructions.

If you have any questions or need assistance with downloading, please contact Kaspersky Customer Service.

Open the email that was sent to the address you specified when making the purchase. You will find the activation code there.

If you have bought the subscription for Kaspersky Basic, Standard, Plus or Premium your purchase will be automatically saved in your My Kaspersky account. The activation code is not required. The application will be activated automatically after you download it from My Kaspersky and install it.

The online store offers a 30-day money back guarantee.

To request a refund, contact Kaspersky Customer Service.