Frequently asked questions about purchasing

How to choose a Kaspersky solution

How to choose a Kaspersky solution that would suit you most?

Licensing and activation

Where to buy an activation code for a Kaspersky application?

What is a trial license for a Kaspersky application?

How to activate a Kaspersky application on multiple devices?

How to change the number of protected devices for a Kaspersky application?


How can I pay for the license?

Should I use hyphens or spaces when entering the bank card number?

Should the billing address be the same as the address specified in your bank contract?

Why is my card being rejected?

When will the payment be withdrawn from by card?

How can identify the transaction?

Can I order without a bank card?

Do I have to pay sales tax?

What to do in case of payment issues?

Order delivery

How will I receive the activation code?

What to do if I entered a wrong email address during purchase?


What is license auto-renewal?

How will my subscription be automatically renewed?

How to cancel auto-renewal?

What is your auto-renewal cancellation policy?

Download and getting started

How to download the application that I have bought?

Is downloading the same as installing?

What if the download stops before it completes?

I finished downloading my purchase. How to find the downloaded file?

How do I redownload my purchase?

How do I get the activation code?

What to do if the activation code is not working?

Returns and cancellations

What is your refund policy?

How to request a refund?


Where can I get help with installation, activation or removal of the purchased application?

Why do I need to accept Cookie files?

Do Cookie files pose a threat to security?

How to enable Cookie files in the browser settings?

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