1. Free at least 25 GB on a system drive (usually, disk C:\). By default, the dump file is created in the Windows folder of the system drive under the name MEMORY.DMP.
2. Press Win+E on the keyboard.
3. Right-click Computer and select Properties in the shortcut menu.

4. Select Advanced system settings.

5. In the Startup and recovery section, click Settings.

6. In the Write debugging information section, select Complete memory dump from the drop-down menu.
7. Click OK.

8. Click OK.

9. Click OK.

10. Click Restart now.

Writing of a full memory dump has been set up.

1. Free at least 25 GB on a system drive (usually, disk C:\). By default, the dump file is created in the Windows folder of the system drive under the name MEMORY.DMP.
2. Click the search icon on the Windows taskbar.
3. Type “system” in the search field and select System.

4. Select Advanced system settings.

5. Follow the steps 5-11 from the instructions above.

Writing of a full memory dump has been set up.

1. Allow manual start of dump collection:
   1. Download the ManualDump.zip archive and extract the files from it.
   2. Run the ManualDump_ON.reg file.
   3. Click OK.
2. Restart your PC.
3. Check if memory dump collection is enabled:
   1. Press and hold Right Ctrl on your keyboard.
   2. Press Scroll Lock twice on your keyboard. The system will show you the blue screen.
   3. Click OK.
4. Reproduce the issue and repeat step 3 to collect the dump file.
5. Wait until the dump is collected and the system restarts in a regular mode.
6. Check if the dump file was created successfully. Open the properties of the C:\Windows\MEMORY.DMP and check the date it was changed. The date must be current.
7. Disable dump collection. Run the ManualDump_OFF.reg from the downloaded archive.
8. In the dialog window, click OK.
9. Reboot the computer.

1. Add the file to an archive. See this article for instructions.
2. Submit a request to Kaspersky Customer Service by choosing the topic of your request.

Attach the archive with a dump file to your request.