Use trace files

After you report a problem to Kaspersky Customer Service specialists, they may ask you to generate a report with information about the operation of the extended version of Kaspersky Password Manager and send it to Kaspersky Customer Service. Customer Service specialists may also ask you to create a trace file. The trace file makes it possible to perform a step-by-step examination of the execution of application commands and determine when errors occur.

If Customer Service specialists need more detailed information about your problem, they will ask you to change the application settings in system tools on your computer. Customer Service specialists will give you all the information you need to perform these actions (step-by-step instructions, what settings should be changed, scripts, additional command line options, debugging modules, special utilities, etc.) and they will inform you of what data to provide for debugging purposes.

Contents and storage of trace files

Trace files are stored on your computer in a protected format and contain information about the following events registered by Kaspersky Password Manager:

• Event time
• Thread number
• Application component that caused the event
• Importance level (informational event, warning, critical event, error)
• Description of the event involving execution of a command by an application component and the result of the execution of this command

Trace files only contain data required to troubleshoot application errors.

Activation codes for Kaspersky Total Security 2016 or later and Kaspersky Small Office Security version 5 or later may be saved in Kaspersky Password Manager trace files if these applications are used together on the same device.

About trace files generated by the Kaspersky Password Manager downloader and Installer

Trace files contain information about events that occur during:

• Download of the Kaspersky Password Manager installation package
• Installation or upgrade of Kaspersky Password Manager

Trace files generated by the Kaspersky Password Manager downloader and Installer can contain the addresses of the servers from which the installation package was downloaded, and the full names of installed files and shortcuts.

Trace files generated by the Kaspersky Password Manager downloader and Installer are stored in the %TEMP% folder and have the following names:

• kl-install-<date>-<time>.log.enc1
• kl-setup-<date>-<time>.log.enc1

Trace files generated by the Kaspersky Password Manager downloader and Installer are stored on your device starting when the product is installed and are deleted permanently when the operating system shuts down.

About All.log trace files

All.log trace files contain information about events that occur when:

• Creating or modify web accounts
• Installing or removing browser extensions
• Connecting to My Kaspersky
• Syncing data between devices
• Changing the main password
• Adding documents to the vault
• Viewing documents in fullscreen mode
• Downloading document from the vault to your computer
• Installing extensions
• Running the open file dialog window
• Interacting with Kaspersky Total Security
• Autofilling online forms and logging into accounts using entries saved in the vault
• Saving entries from online forms to the vault
• Viewing and copying entries from the extension menu
• Sending feedback about the extension operation

All.log trace files can contain full names of Kaspersky Password Manager files, website addresses, identifiers of web form elements, browser names and versions, domain name and IP address of the proxy server, IDs and types of vault entries, names of the vault entries, number of logins in the vault to log in to the web page, type of form recognized on the web page.

All.log trace files are stored in the %ProgramData%\Kaspersky Lab\Kaspersky Password Manager 24.0\Logs folder and are named in the following format:

• kpmwin.<version>_<date_created>_<time_created>_<process_id>.All.log
• kpm_service.<version>_<date_created>_<time_created>_<process_id>.All.log
• kpmwin_isolation_<version>_<date_created>_<time_created>_<process_id>.All.log
• kpmwin_plugin-nm-server_<version>_<date_created>_<time_created>_<process_id>.All.log
• kaspersky_plugins.<version>_<date_created>_<time_created>_<process_id>.All.log

All.log trace files are stored on your device starting when you select the Log application events check box, and are deleted permanently when you uninstall the application.