How to download your purchased apps

If you already have a subscription added to your account, you can download your apps from the Subscriptions panel. If someone has shared a subscription for a Kaspersky product with you, you will also see it on your Subscriptions panel. You can download an app that has been shared with you as long as the subscription is active and there are empty slots.

We recommend using only the latest versions of our products and to renew your subscriptions promptly. If you need to download one of the previous versions of the app and your subscription doesn't allow this, please contact Customer Service for help.

To download your purchased app:

1. Go to the Subscriptions section.
2. Click the relevant subscription.
3. Click Download.
4. Confirm the default download option.

In Other downloads, you can also find other available download options, for example, a QR code or a link to send to your email address.

You can download an app for Android and iOS from the app store of your choice, or download and install an app manually. Find download links for all Kaspersky mobile apps on this page.

You can also download and install an Android app manually from My Kaspersky.

How to download and install an Android app manually

If you are downloading an app for a tablet running iOS, you will be prompted to download a software package for Mac instead of clicking the link to the App Store. This is because the default Safari browser settings display the desktop version of the site, not the mobile version. You can turn off this option in your browser settings or click Other downloads and then Download on the App Store.

If the app can't be downloaded, there are a couple of possible reasons why:

• Downloading is unavailable because of your subscription status.

If the subscription did not activate after renewal, the subscription activation code needs to be added again on the My Kaspersky portal or in the app itself.

• The product is not available in your region (see Regional restrictions).

Kaspersky apps for Android are not available in China due to local legislation.

Downloads of Kaspersky apps are not available in the United States. Learn more in this article.

The Kaspersky VPN Secure Connection app can't be shared. Only the subscription owner can use the secure connection functionality. If you are a subscription owner and you can't find Kaspersky VPN Secure Connection on your Subscriptions panel, you have probably registered it with another email address. You can contact Customer Service to restore your subscription and link Kaspersky VPN Secure Connection to your account.

You can purchase a separate subscription for Kaspersky VPN Secure Connection and link it to your account.