The utility for remote diagnostics of Kaspersky Security Center (hereinafter referred to as the remote diagnostics utility) is designed for remote execution of the following operations on client devices:
You can use event logs and diagnostics reports downloaded from a client device to troubleshoot problems on your own. Also, a Kaspersky Technical Support specialist might ask you to download trace files, dump files, event logs, and diagnostics reports from a client device for further analysis at Kaspersky.
The remote diagnostics utility is automatically installed on the device together with Administration Console.