Generating a dump file for an application

An application dump file allows you to view the parameters of the application running on a client device at a point in time. This file also contains information about modules that were loaded for an application.

Obtaining dumps from Linux-based devices is not supported.

To obtain dumps through remote diagnostics, the kldumper utility is used. This utility is designed to obtain the dumps of processes of Kaspersky applications at the request of technical support specialists. Detailed information on the requirements for using the kldumper utility is provided in the Kaspersky Security Center Knowledge Base.

To create a dump file for an application:

1. In the workspace of the Managed devices folder, on the Devices tab, open the context menu of the necessary device, and then select Custom tools → Remote diagnostics.

   The Kaspersky Security Center Remote Diagnostics Utility window opens.

2. Connect the remote diagnostics utility to a client device.

   This opens the window intended for remote diagnostics of the device.

3. In the left part of the window, click the Generate process dump file link.
4. In the Generating the process dump file window that opens, specify the executable file of the application for which you want to generate a dump file.
5. Click the OK button.

An archive with the dump file for the specified application is downloaded.

If the specified application is not running on the client device, the "result" folder contained in the downloaded archive will be empty.

If the specified application is running, but the download fails with an error or the "result" folder contained in the downloaded archive is empty, refer to the Kaspersky Security Center Knowledge Base.

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