Viewing and deleting service requests

Service requests are tasks that are performed while solution components are working and are automatically created as a result of user actions. For example, when a user applies a CPE template to a CPE device, a corresponding service request is created. Each service request consists of several steps that are executed in sequence.

Viewing service requests

You can view the service requests of a tenant, a CPE device, and an SD-WAN instance:

• To view service requests for a tenant, go to the Tenants section and under Tenants, select a tenant.

  The list of service requests is displayed under Service requests.

• To view the service requests for an SD-WAN instance, go to the SD-WAN→SD-WAN instances section, the SD-WAN instance, and select the Service requests tab.

  A table of service requests is displayed.

• To display service requests for a CPE device, go to the SD-WAN → CPE section, click the CPE device, and select the Service requests tab.

  A table of service requests is displayed.

The list of service requests of a tenant displays the name and ID of the service request, as well as its creation date and time. Information about service requests of an SD-WAN instance and CPE device is displayed in the following table columns:

• Name is the name of the service request.
• Created is the date and time when the service request was created.
• Task ID is the ID of the service request.
• Time is the duration of the service request in seconds.
• Status is the status of the service request:
  • Created means the service request is created.
  • Executing means the service request is being executed.
  • Not executed means an error occurred while executing the service request.
  • Executed means the service request was successfully executed.
  • Reverting means an error occurred while executing one of the steps of the service request, so the steps that already have been executed are now being reverted.
  • Not reverted means an error occurred while reverting one of the previously executed steps of the service request.
  • Reverted means the previously executed steps of the service request have been successfully reverted.
  • Suspended means that an error occurred while executing the service request to register the the CPE device, and the CPE device registration was not completed. You can resume the registration of the CPE device.
• Actions contains the actions can be performed with the service requests.

You can open the log of the service request:

• If you want to open the log of a tenant's service request, click the name of the service request.
• If you want to open the log of a service request for an SD-WAN instance or CPE device, click the ID of the service request.

A log of the service request is displayed.

The log contains information about the steps at which errors occurred. You can click the step at which the error occurred to view a detailed description of that error.

Deleting service requests

You can delete service requests of an SD-WAN instance or a CPE device. Deleting a service request stops the associated operation.

Deleted service requests cannot be restored.

To delete a service request, do one of the following:

• If you want to delete an individual service request, click Delete next to it.
• If you want to delete all service requests, in the upper part of the settings area, under Actions, click Delete all service requests.

The service requests are deleted and are no longer displayed in the table.

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