If an error occurs when registering a CPE device, the status of the CPE device changes to Suspended and registration is not completed. You can click the CPE device status in the CPE device table to open the service request log. You can click the step at which the error occurred to view information about possible causes, as well as the steps to correct the error.
After completing the steps to correct the error, click Resume to resume the registration of the CPE device. In some cases, the CPE device needs to be restarted after resuming the registration process. If you want to cancel the registration of the CPE device, click Cancel.
If you are unable to register a CPE device, we recommend contacting Kaspersky Technical Support.
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