Collecting traces

If you have not found a solution to your problem in the application documentation, we recommend visiting our forum. After you explain your problem to Kaspersky experts, they may ask you to create a trace file and a dump file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs. A dump file contains all information about the working memory of Kaspersky Rescue Disk processes at the moment when the dump file was created. Kaspersky Rescue Disk creates dumps when the application quits unexpectedly.

Trace files can contain personal data. The user is responsible for ensuring the security and controlling and restricting access to the information that is stored on the computer.

To enable trace collection:

1. Boot from the Kaspersky Rescue Disk.
2. At the mode selection step, press E.

   

   Kaspersky Rescue Disk start menu

   This opens the command line of the application.

3. In the linux line, add the trace option.

   

   Application command line

4. Press Ctrl+X.
5. Wait until Kaspersky Rescue Disk starts in graphic mode.

As a result, Kaspersky Rescue Disk collects traces.

Next, you must reproduce the actions that led to the issue. As a result, Kaspersky Rescue Disk creates trace and dump files. By default, the application saves the files in the following directory:

• /home/krd/Desktop/Product Folder/Traces on Kaspersky Rescue Disk.
• C:\KRD2024_Data\Traces in Windows.

Files are stored in an encrypted form. Trace file names follow the KRT.<application_version>_<date>_<time>_*.log and KLMNT_<date>_<time>_mount.log format.

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