Error connecting to the Kaspersky IoT Secure Gateway 1000 web interface

Issue

When connecting to the Kaspersky IoT Secure Gateway 1000 web interface using the supported Google Chrome web browser, the login page for the Kaspersky IoT Secure Gateway 1000 web interface does not load.

Solution

To successfully connect to the Kaspersky IoT Secure Gateway 1000 web interface using the Google Chrome web browser, your operating system must use the standard system port range for TCP connections.

Some applications that may be installed on your personal computer running a Windows operating system may have changed the default system port range that is used to connect over the TCP protocol.

To successfully connect to the Kaspersky IoT Secure Gateway 1000 web interface using the Google Chrome web browser:

1. Open a console on the computer where you are trying to connect to the Kaspersky IoT Secure Gateway 1000 web interface.
2. In the console run the following command, which will display the range ports that are used by the system for TCP protocol connection:

   netsh int ipv4 show dynamicport tcp

   The console will display the port range used for the TCP protocol.

3. If the displayed port range starts with port 1024, then run the following command as an administrator to restore the system port range for the TCP protocol to its default values:

   netsh int ipv4 set dynamicport tcp start=49152 num=16384

4. Try again to connect to the Kaspersky IoT Secure Gateway 1000 web interface using the Google Chrome browser.

   The Kaspersky IoT Secure Gateway 1000 login page opens.