Kaspersky application adaptation error when upgrading from Windows 7 to Windows 10

Latest update: April 04, 2023 ID: 13904

When upgrading from Windows 7 to Windows 10, an adaptation of the Kaspersky application drivers is performed.

If an error occurs during this process, the following application features will be unavailable:

  • Firewall
  • Detection of threats during operating system startup
  • Application protection using Microsoft’s Protected Process Light (PPL) technology.


To remove these restrictions, reinstall the application. 

If the issue persists after reinstallation, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

Customer Service for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.

If you want full support, buy and install a supported Kaspersky application for home.

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