Main reasons for errors delivering one-time passwords for My Kaspersky or Small Office Security Management Console
Latest update: February 10, 2023 ID: 14663
You don't receive single-use passwords within the specified period of time.
See possible causes and solutions in the table:
|A fault with the mobile phone.||Fix the fault with the mobile phone and request a new one-time password.|
|The SMS with the password ended up in the spam folder or a folder for suspicious messages.||Check these folders on the phone.|
|A malfunction with the mobile connection.||Contact the technical support department of your mobile network provider or request a new one-time password a little later.|
|The mobile phone has been infected with a virus.||Scan the mobile phone using an anti-virus app, for example, Kaspersky for Android, and fix the issue. Request a new one-time password.|
|One-time passwords cannot be sent to phones in your region.||Check whether this feature is available by contacting Kaspersky Customer Service.|
What to do if the solution did not help
If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.