kesl-supervisor won’t start after installation of Kaspersky Endpoint Security 11 for Linux on Astra Linux Common Edition
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 11.2.0 for Linux (version 11.2.0.4528)
- Kaspersky Endpoint Security 11.1.0 for Linux (version 11.1.0.3013)
- Kaspersky Endpoint Security 11.0.0 for Linux (version 11.0.0.2706)
The Kaspersky Endpoint Security 11.3.0 for Linux distribution kit no longer includes a special package for installing the application on the Astra Linux Special Edition operating system. For more details, see this article.
Issue
During the installation of Kaspersky Endpoint Security for Linux on Astra Linux Common Edition and start of the initial setup script kesl-setup.pl, in some cases the kesl-supervisor service may not start and you may get the notification:
Error: Job for kesl-supervisor.service failed because the control process exited with error code. See "systemctl status kesl-supervisor.service" and "journalctl -xe" for details. kesl not started
The system log will show a message of the following type:
Dec 14 10:06:30 exampleserver systemd[1]: kesl-supervisor.service: Control process exited, code=exited status=255
Cause
The error occurs when using the installation package kesl-astra_11.2.0-4961_amd64.deb. It is intended for installation on Astra Linux Special Edition in the restricted application environment. When the application is installed from such installation package, the kesl-supervisor is started using the execaps utility, which is not included into Astra Linux Common Edition.
Solution
To install the application on Astra Linux Common Edition, use the installation package without the word “astra” in the name, for example:
- kesl_11.2.0-4961_amd64.deb;
- kesl_11.1.0-3013.cert_amd64.deb, if you need a certified build.
What to do if the solution did not help
If the issue persists, use these recommendations and submit a request to Kaspersky technical support via Kaspersky CompanyAccount.