Compatibility of Kaspersky Endpoint Security for Windows with CryptoPro CSP

The article concerns:

• Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
• Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
• Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
• Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
• Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
• Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
• Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)

Issue

If CryptoPro CSP is installed on a workstation, the following errors may occur:

• Error installing or upgrading Kaspersky Endpoint Security for Windows. Error codes and messages may be different, for example: “Error 1316. The specified account already exists”. 
• Incorrect work of Kaspersky Endpoint Security for Windows. GUI of Kaspersky Endpoint Security for Windows missing immediately after the installation.

Solution

In case of errors during installation or upgrade of Kaspersky Endpoint Security for Windows:

1. Upgrade CryptoPro CSP to the latest version.

2. Restart your computer.
3. Try installing or upgrading Kaspersky Endpoint Security for Windows once again.
4. Install CryptoPro CSP if you have uninstalled it earlier.

In case of issues with functioning of Kaspersky Endpoint Security for Windows:

1. Upgrade CryptoPro CSP to the latest version. 

2. Restart your computer.
3. Uninstall Kaspersky Endpoint Security for Windows.
4. Install Kaspersky Endpoint Security for Windows once again.
5. Install CryptoPro CSP if you have uninstalled it earlier.

What to do if the solution did not help

If the solution didn't help, submit a request with the detailed description of the issue, the GSI report and the error screenshot to Kaspersky technical support via Kaspersky CompanyAccount.