Contacting Technical Support
If you cannot find a solution to your problem in the documentation or in other sources of information about Kaspersky Endpoint Security, we recommend that you contact Technical Support. Technical Support will answer your questions about installing and using Kaspersky Endpoint Security.
Kaspersky provides support for Kaspersky Endpoint Security during the application's life cycle (refer to the application life cycle page). Before contacting Technical Support, please read the support rules.
You can contact Technical Support in one of the following ways:
- By visiting the Technical Support website
- By sending a request to Kaspersky Technical Support through the Kaspersky CompanyAccount portal
After you inform Kaspersky Technical Support specialists about your issue, they may ask you to create a trace file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs.
Technical Support specialists may also require additional information about the operating system, processes that are running on the computer, detailed reports on the operation of application components.
While running diagnostics, Technical Support experts may ask you to change application settings by:
- Activating the functionality for receiving extended diagnostic information.
- Configure individual components of the application by changing special settings that are not accessible through the standard user interface.
- Changing the settings for storage of diagnostic information.
- Configuring the interception and logging of network traffic.
Technical Support experts will provide all the information needed to perform these operations (description of the sequence of steps, settings to be modified, configuration files, scripts, additional command line functionality, debugging modules, special-purpose utilities, etc.) and inform you about the scope of data used for purposes of debugging. The extended diagnostic information is saved on the user's computer. The data is not automatically transmitted to Kaspersky.
The operations listed above should be performed only under the supervision of Technical Support specialists by following their instructions. Changing application settings on your own in ways not described in the Online Help or in Technical Support recommendations can cause slowdowns and crashes of the operating system, reduce the protection level of your computer, and damage the availability and integrity of information being processed.
