How to collect traces for troubleshooting Kaspersky Endpoint Security for Windows

Latest update: May 11, 2023 ID: 14364
 
 
 
 

This article concerns:

  • Kaspersky Endpoint Security 12.1.0 for Windows (version 12.1.0.506)
  • Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
  • Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
  • Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
  • Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
  • Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
  • Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
  • Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
  • Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
  • Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
  • Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
  • Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
  • Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126)
  • Kaspersky Endpoint Security 11.1.0 for Windows (version 11.1.0.15919)
  • Kaspersky Endpoint Security 11.0.1 for Windows (version 11.0.1.90)
 
 
 
 
When creating a request to technical support, you should attach a trace file. The trace files are used by technical support for diagnostic purposes. They contain all steps of application commands execution written to the file and helps detect the step on which a problem occurs.
 
 
 
 
 

How to collect traces for troubleshooting Kaspersky Endpoint Security 11.0.0—11.4.0

 
 
 
 
 

How to collect traces for Kaspersky Endpoint Security 11.5.0 and above

 
 
 
 
 
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