Problem during the installation of Kaspersky Endpoint Security 11 for Windows on Windows 7
Latest update: July 24, 2023
ID: 15638
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
- Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
- Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
Issue
During the installation of Kaspersky Endpoint Security (11.5.0–11.10.0) for Windows on Windows 7, the following error may occur: “To continue installation, you require Kernel32.dll library version 6.1.7601.17616 or later”.
Solution
Update the Kernel32.dll library. To do so, install the Microsoft Windows update KB2533623 or the later updates KB4457144 and KB3063858.
What to do if the issue persists
If the issue persists, use these recommendations and submit a request to Kaspersky technical support via Kaspersky CompanyAccount.
