kesl-supervisor won’t start after installation of Kaspersky Endpoint Security 11 for Linux on Astra Linux Common Edition

Issue

During the installation of Kaspersky Endpoint Security for Linux on Astra Linux Common Edition and start of the initial setup script kesl-setup.pl, in some cases the kesl-supervisor service may not start and you may get the following notification:

Error: Job for kesl-supervisor.service failed because the control process exited with error code. See "systemctl status kesl-supervisor.service" and "journalctl -xe" for details. kesl not started

The system log will show a message of the following type:

Dec 14 10:06:30 exampleserver systemd[1]: kesl-supervisor.service: Control process exited, code=exited status=255

Cause

The error occurs when using the installation package kesl-astra_11.2.0-4961_amd64.deb. It is intended for installation on Astra Linux Special Edition in the restricted application environment. When the application is installed from such installation package, the kesl-supervisor is started using the execaps utility, which is not included into Astra Linux Common Edition.

Solution

To install the application on Astra Linux Common Edition, use the installation package without the word “astra” in the name, for example:

• kesl_11.2.0-4961_amd64.deb;
• kesl_11.1.0-3013.cert_amd64.deb, if you need a certified build.

What to do if the solution did not help

If the solution didn’t help, contact Kaspersky technical support by choosing the topic and filling out the form.