How to get installation or removal logs of Kaspersky Endpoint Security for Windows
This article concerns:
- Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
- Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
- Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
- Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
- Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
- Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
When you may need it
In case of installation or removal issues in the application, technical support engineer may ask you to send an installation or removal log file for troubleshooting.
Where to find the log files
Log files are generated automatically and stored in the %temp% folder:
- %USERPROFILE%\AppData\Local\Temp for local installation or removal.
- %WINDIR%\Temp for remote installation or removal.
Where:
- %USERPROFILE% stands for the profile folder of the user performing installation or removal.
- %WINDIR% stands for the folder where Windows is installed.
Formats of the log files
If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:
- kl-install-yyyy-mm-dd-hh-mm-ss.log
- kl-setup-yyyy-mm-dd-hh-mm-ss.log
- ucaevents.log
If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:
- ucaevents.log
- MSIxxxxx.log
What to do with the log files
Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.
Before contacting Technical Support, please read the necessary information about creating a request in Knowledge Base section.
