How to get SSO traces in Kaspersky Endpoint Security for Windows
Latest update: January 24, 2023
ID: 15756
This article concerns:
- Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
- Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
- Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
- Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
- Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
- Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
- Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126)
The SSO (Single Sign-on) technology allows you to use the same credentials to access encrypted hard drives and log into the operating system. In case of any SSO-related issues, collect SSO traces and contact Kaspersky Technical Support.
- Make sure your user account has administrator rights.
- Download the KES_sso_on_off.zip archive and extract the files from it.
- Enable SSO tracing:
- If you are using a 32-bit system, run sso_ON_x32.reg.
- If you are using a 64-bit system, run sso_ON_x64.reg.
- Enable tracing in Kaspersky Endpoint Security for Windows. For instructions, see this this article. Keep the default values in the drop-down lists.
- Restart Kaspersky Endpoint Security for Windows and reproduce the problem.
- Disable SSO tracing:
- If you are using a 32-bit system, run sso_OFF_x32.reg.
- If you are using a 64-bit system, run sso_OFF_x64.reg.
SSO traces will be created in the following folder:
%ProgramData%\Kaspersky Lab\SSO
Submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Attach the SSO trace files to your request.
