Configuring remote diagnostics of client devices

You can use remote diagnostics to perform the following operations remotely on client devices:

• Enable or disable tracing.
• Change the trace level.
• Load a trace file.
• Downloading a remote application installation log.
• Download system event (syslog) logs.
• Starting, stopping, and restarting applications.

Remote diagnostics of a client device is performed using the Administration Server in the remote diagnostics window.

For more information about the remote diagnostics, refer to Kaspersky Security Center Web Console documentation.

To open the remote device diagnostics window for a device:

1. In the main window of the Web Console, select Devices → Managed devices.

   The list of managed devices opens.

2. In the list of managed devices, select the device for which you want to perform remote diagnostics, and click the link with the device name to open the device properties window.
3. On the Advanced tab, select the Remote diagnostics section.

In the device remote diagnostics window, you can view the remote installation log.

To view the remote installation log on a device, do as follows:

1. Open the remote device diagnostics window.
2. On the Event logs tab, under Trace files, click Remote installation logs.

   The Device trace event logs window opens.