After the Kaspersky Security Center Administration Server is reinstalled, Network Agent cannot be synchronized

Problem

If the settings from a backup copy were not restored after reinstalling the Kaspersky Security Center Administration Server, the Kaspersky Security Center Administration Console does not show the computer on which Kaspersky Industrial CyberSecurity for Networks is installed.

Solution

To restore synchronization of Network Agent, you can restore the settings of the Kaspersky Security Center Administration Server by using the klbackup utility. The klbackup tool is included in the Kaspersky Security Center distribution package. For detailed information on backup copying and restoring the settings of the Kaspersky Security Center Administration Server, please refer to the Kaspersky Security Center Help system.

If for some reason it is not possible to restore the settings of the Kaspersky Security Center Administration Server using the klbackup utility, you can restore synchronization of Network Agent by using the klmover utility that is included in Network Agent.

To use the klmover utility to restore synchronization of Network Agent:

1. On the computer that performs functions of the Kaspersky Industrial CyberSecurity for Networks Server, open the operating system console and go to the folder /opt/kaspersky/klnagent64/bin/.
2. Enter the following command in the command line:

   sudo ./klmover -address <IP address or computer name>

   where <IP address or computer name> is the IP address or name of the computer with Kaspersky Security Center.

3. After the klmover utility finishes, check the connection of Network Agent to the Kaspersky Security Center Administration Server. To do so, type the following command in the command line:

   sudo ./klnagchk

   The screen will display information about the connection to the Administration Server.

After Network Agent synchronization is successfully restored, the Kaspersky Security Center Administration Console will show the computer on which Kaspersky Industrial CyberSecurity for Networks is installed.