Updates from the Kaspersky Security Center Administration Server are not received

Problem

When starting the database and application module update process with the selected update source, the Kaspersky Security Center Administration Server displays the message: Update installation failed due to an error that interrupted the process. The error is unrelated to the node lookup configuration if the network does not have a DNS and the Server machine is running Astra Linux Special Edition (the error persists away after reconfiguration).

Solution

Downloading updates from the Kaspersky Security Center Administration Server is possible if the conditions for communication between Kaspersky Industrial CyberSecurity for Networks and Kaspersky Security Center are met. If any of the conditions is not fulfilled, ensure that they get fulfilled. For example, if the current version of the Kaspersky Industrial CyberSecurity for Networks administration plug-in for Kaspersky Security Center is not installed, install the plug-in.

In certain cases, update installation errors may be associated with inability to download updates from the Kaspersky Security Center repository. If updates for Kaspersky Industrial CyberSecurity for Networks have been uploaded to the update repository but are not available for download, you can perform the steps to clear the repository as described in the Kaspersky Security Center Knowledge Base.