Kaspersky Internet Security 20
 
 

Error “The operating system does not comply with requirements” or “Install Windows 7 Service Pack 1 (SP1)”

Latest update: July 10, 2023 ID: 11001
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Standard, Plus, Premium
  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Free
 
 
 
 

Issue

When installing a Kaspersky application, you may get an error "The operating system does not comply with requirements”.

Error when installing a Kaspersky application

In Kaspersky Standard, Plus, Premium version 21.9 and later, you can encounter an error “Install Windows 7 Service Pack 1 (SP1)”.

Error when installing Kaspersky Basic, Standard, Plus, Premium version 21.9 and later

Cause

Solution

  • Kaspersky solutions for home are not intended for protection of server operating systems. If you need a solution for a server operating system, see our solutions for business.
  • Make sure your operating system version meets the system requirements and reinstall the Kaspersky application.
  • If you are trying to install Kaspersky Standard, Plus, Premium version 21.9 and later, update your operating system to Microsoft Windows 7 Service Pack 1 or later. Reinstall the application.
We recommend that you use up-to-date versions of Windows operating system and install system updates regularly, as it increases the level of protection for your computer.
 
 
 
 

What to do if the issue persists

 
 
 
 
 
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