How to send your subscription to a device
To download an app included in your subscription to a new device, you can send a download link to your email address.
You can also send a subscription to a device connected to your My Kaspersky account if you want to use a new subscription on it or replace an existing subscription.
An app may automatically connect to your My Kaspersky account when you install it on your device. To do this, a one-time code will be copied to the clipboard of your device. Make sure you don't have any important data in your clipboard before you install.
How to send your subscription to a new device
- Go to the Subscriptions tab.
- Click the relevant subscription.
- Click Send to device and navigate to Other downloads.
The window with available download options opens.
- Click the Send link button.
You may need to scroll down to see the button.
- Enter the email address you want to send the download link to and click the Send button.
- Open the email on the device where you want to use the subscription and follow the instructions in the email.
How to send your subscription to a connected device
- Go to the Subscriptions tab.
- Click the relevant subscription.
- Click Send to device and select Connected device.
- Click the Send subscription button.
- Select the devices you want to send the subscription to.
- Click the Send button.
It may take up to 24 hours to send a subscription.
To see the status of sending a subscription, go to the Subscriptions tab, open the subscription you have sent and go to the My devices section.
To unsend the subscription, click the status icon in the device panel and click Undo send.
You may need to finish the subscription delivery process on the device where you sent the subscription. If you see a corresponding notification, open the app on the device where you sent the subscription and follow the instructions to start using it with your subscription.
Reasons why a subscription cannot being sent
Please make sure that the activation code is not expired, blocked, or suspended and that the device you want to send the subscription to is connected to your account. In some cases, a subscription still cannot be sent, usually, due to the following technical restrictions and limitations:
- the subscription expires sooner than the subscription used in the application
- another subscription delivery is pending
- no empty slots (devices or users) are left under the subscription limit
- the product is not yet commercially launched in your region
- the subscription is a trial or free subscription
- the subscription is for a per-user service that is activated automatically when connected to your account
- the subscription is not compatible with the installed application version
- a Kaspersky Small Office Security subscription cannot be sent from My Kaspersky
- a Kaspersky Small Office Security subscription can only be sent from Management Console by the subscription administrator
- a subscription for a limited amount of time or a limited number of devices cannot be sent if the application uses a subscription with auto-renewal enabled
- a subscription with auto-renewal enabled cannot be sent if the application uses an active subscription for a limited amount of time or a limited number of devices.
You can always contact Customer Service to get assistance with activating your application.